Mobile & Gadget Insurance – Make a Claim

All claims must be notified as soon as it is reasonably possible after the event which causes you to submit a claim. Following these procedures, and any instructions or advice given to you by your claims administrator will help your claim to run smoothly.

Theft, Accidental Loss and Malicious Damage Claims:
You must notify the appropriate local police authority as soon as possible following discovery of the incident and obtain a crime reference and a copy of the police crime report (where applicable).

Should you be claiming for the theft or accidental loss of your mobile phone you must also contact your network provider as soon as possible following discovery of the incident to place a call bar on your mobile phone.

For all claims (including theft, accidental loss, breakdown and malicious damage):
You should contact your claims administrator as soon as reasonably possible following discovery of the incident (or in the event of an incident occurring outside of the United Kingdom as soon as reasonably possible following your return to the United Kingdom):

For policies commencing prior to September 10th 2019

Claims Lines and Administrators

Trent Services (Administration) Limited
Trent House, Love Lane
Cirencester, Gloucestershire, GL7 1XD

TEL – 01285 626020

E-mail:  claims@trent-services.co.uk

For new policies commencing from September 10th 2019

Citymain Administrators Limited.
3000 Lakeside,
North Harbour,
Western Road,
Portsmouth,
Hampshire PO6 3EN.
Email: claims@citymain.com
Telephone Number: 0333 999 7917.
Online claims: www.eclaimcity.co.uk/